Smart Move LLC
- USDOT number
- 3135057 ↗
- MC number
- MC1003881 ↗
- Phone
- (252) 314-9648
- Fleet
- 5 trucks · 9 drivers
- Safety (FMCSA)
- 5 inspections · 0 crashes
- Service area
- Interstate moves
- Location
- 3332 AIRPORT BLVD A-5, Wilson, NC 27896
- In the registry since
- 2018 · 8 years
- FMCSA registration updated
- Nov 2025
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (12 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 12 reviews we've captured the full text of so far — out of 25 total reviews across Google & Yelp.
Customer reviews (25)
If I could give zero stars, I would.Smart Move completely mishandled my move from start to finish. They showed up with the wrong size truck, which meant I was forced to move two car loads and two additional truckloads myself because their truck couldn't fit everything. That alone is unacceptable and...
DO NOT HIRE SMART MOVE, LLC (BILLY CHARLES CAPPS III) !!! I hired Smart Move, LLC. in May 2025. Paulina Martelo is who booked my appointment. She went above and beyond to get me on their schedule and spoke very highly of the moving crew they have. She said they amaze her (that is very disturbing con...
Worst moving company ever. Packed, stored, and delivered my items with scratches, scrapes, water damage, and some items had to be completely replaced. Absolutely no return calls from the owner/office, even though the movers said not to worry, that the company would cover the damage...several thousan...
Prompt, courteous, efficient, careful and helpful young men. Great value, can't go wrong
on time, efficient, friendly, courteous and careful! Absolutely great young men showed up and completed the unloading.
Whenever possible, I believe it's best to support your local businesses. In this case, we did. We hired Smart Move to relocate my mother from Raleigh to Wilson. Not only did these young men show up on time, but they handled the move with ease. I really liked the way the two guys worked together a...
We read this company's 5 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
4 reviews · latest 2025
“Mirror Sideboard - The frame and mirror are both cracked. This happened while they had possession of it on their truck.” 1★ · Yelp · Jul 2025 · Nikki A. · See this company on Yelp →
“Packed, stored, and delivered my items with scratches, scrapes, water damage, and some items had to be completely replaced” 1★ · Yelp · Mar 2025 · Jessica F. · See this company on Yelp →
“while moving in one piece of furniture (couch for the living room), they caused damage to my house (broke the frame on my storm door).” 1★ · Yelp · Dec 2021 · Joshua H. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 5 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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