Matthews Moving Systems INC
- USDOT number
- 528599 ↗
- MC number
- MC265131 ↗
- Phone
- (704) 358-8500
- Fleet
- 10 trucks · 10 drivers
- Safety (FMCSA)
- 0 inspections · 10 crashes
- Service area
- Interstate moves
- Location
- 2365 TIPTON DRIVE, Charlotte, NC 28206
- In the registry since
- 1993 · 33 years
- FMCSA registration updated
- Mar 2021
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (10 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 10 reviews we've captured the full text of so far — out of 18 total reviews across Google & Yelp.
Customer reviews (18)
Unprofessional and overpriced. Some of the worst customer service I've ever received; my items were not treated with respect- things went missing, and the movers left garbage (cans of soda, energy drinks, open bags of chips, etc) in my home.
Sold us insurance, destroyed our $8700 antique/priceless chandelier, then never paid the claim after the owner assured us she would handle personally. Frauds.
Do NOT use this staff. They are completely difficult to work with. They do not keep their word. They upsell you on insurance that isn't worth the paper it is written on. They are rude and do not return calls or messages. I will never, ever use them and I will be making a claim with the Better B...
Richard was a great rep to work us up and he mentioned free boxes. So I drove out here and Johnny was professional and helpful, went out of his way to help. Someone should give this man a raise !Depending on the move review could change but high expectations with the great service so far.
No star - we are senior citizens and my husband is disabled. During our move from Charlotte to a senior-living community near High Point, our 42" TV and my $18,300 engagement ring were stolen by employee(s) of Matthews Moving Systems. Our phone calls were not acknowledged and registered mail went un...
Very difficult to deal with though I think this is a standard in the moving business. At a single star, they were STILL BETTER than Two Men and a Truck (whose driver ran into our mailbox and, then, fled the scene). The owner and accountant, Karen, is unbelievably difficult to work with and makes e...
We read this company's 7 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2019
“things went missing” 1★ · Yelp · Dec 2019 · Tasneem D. · See this company on Yelp →
“We found boxes with ceramics at the bottom and car parts in the same box stacked right on top. Naturally, every ceramic piece was destroyed.” 1★ · Yelp · Oct 2015 · Bill M. · See this company on Yelp →
“They destroyed two expensive pieces of furniture” 1★ · Yelp · Mar 2014 · JJ S. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 7 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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