Coastal Moving Company INC
★ 1.7· 87 reviews · Jacksonville, NC
✓ Licensed (USDOT 90766) ✓ Insured · $750K liability ✓ Cargo covered Active carrier
- USDOT number
- 90766 ↗
- MC number
- MC99869 ↗
- Phone
- (910) 347-2030
- Fleet
- 3 trucks · 6 drivers
- Safety (FMCSA)
- 0 inspections · 6 crashes
- Service area
- Interstate moves
- Location
- 525 BELL FORK ROAD, Jacksonville, NC 28540
- FMCSA registration updated
- Mar 2026
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (87 dated reviews)
5★
2016
1
3.7★
2017
3
1★
2018
2
2.8★
2019
4
3.4★
2020
5
4★
2021
4
5★
2022
1
5★
2023
1
1★
2024
18
1.1★
2025
39
1.4★
2026
9
5★
4★
3★
2★
1★
Rating breakdown
1.7
87 reviews total
5
14
4
1
3
0
2
1
1
71
Customer reviews (87)
Google
If I could give them 0 stars I would. They have zero transparency with the customer about their process and pricing changes 3-4 times before you even get your things. I was quoted 3 different prices after overestimating items that will be on the truck and was assured that a tractor trailer was comin...
Google
They delivered our furniture from Okinawa & were kind at first. Fast forward to a month later when I’m trying to file a claim due to the damage left on our home & they are arguing with me! I am appalled at how unprofessional they are. Their management needs to be aware of how their employees are tre...
Google
This is absolute fraud. They refuse to tell you when you’re gonna get your stuff delivered. I called them. They hung up on me a few times. It’s horrible BEWARE!!!
Google
Picking up load from here was quick
Google
Moving company quote jumped from $4500 to $11800 due to "added items" that the original salesman failed to put in the estimate. (I had informed him that 4k was the top of my budget)Pick up was arranged for 2/13. I pushed dates back to 2/26.On 2/23 at 10am they informed me of the price increase. Sett...
Google
AVOID THIS PLACE AT ALL COST!! This happened to my roommate, but I was there to witness it all unfold. She had scheduled this company for interstate moving. The original pickup was supposed to be on 2/13, but due to unforeseen circumstances she called and moved it to 2/26. On 2/23 they informed her...
We read this company's 59 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Bill higher than the quoteThe price went up on moving day or at delivery
35 reviews · latest 2026
Amount over the quote, named by 16 reviewers: typically $6,650
Bill higher than the quoteThe price went up on moving day or at delivery
35 reviews · latest 2026
“That’s an additional $1500 on top of the $14,000 they charged us.” 1★ · Google · Jun 2026 · Serena Veazey · Read the review →
“Moving company quote jumped from $4500 to $11800 due to "added items" that the original salesman failed to put in the estimate” 1★ · Google · Mar 2026 · Brittney Everhart · Read the review →
“the sales rep that undersole me space for my items on the truck..” 1★ · Google · Feb 2026 · Jairus “Hazenox” Woods · Read the review →
Damaged or lost belongingsItems broken, lost or missing during the move
21 reviews · latest 2026
Damaged or lost belongingsItems broken, lost or missing during the move
21 reviews · latest 2026
“when I’m trying to file a claim due to the damage left on our home” 1★ · Google · Apr 2026 · Alyssa Moist · Read the review →
“Broken antique furniture, dining table destroyed, antique porcelain broken into pieces, ( so far 40 dishes ), leg broken on antique grandfather clock,etc.” 1★ · Google · Aug 2025 · Kay Boswell · Read the review →
“I guess they kept everything in the rain because boxes were falling apart and everything got destroyed.” 1★ · Google · Apr 2025 · Nikki Lawson · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
17 reviews · latest 2026
Late pickup or deliveryPickup or delivery happened later than promised
17 reviews · latest 2026
“They didn’t arrive until 8 pm.” 1★ · Google · Mar 2025 · Baron Brown · Read the review →
“What a joke that was because it's two weeks later and I haven't gotten a thing.” 1★ · Google · Sep 2019 · Jill Smerekanicz · Read the review →
Turned out to be a brokerA different company showed up or handled the move
8 reviews · latest 2026
Turned out to be a brokerA different company showed up or handled the move
8 reviews · latest 2026
“they dont move your stuff. They contract it out to third parties.” 1★ · Google · Mar 2026 · Nicholas Meikle · Read the review →
“They used a 3rd party to move me.” 1★ · Google · Dec 2025 · Shawntea Brown · Read the review →
“They aren’t a moving company, they are a broker who hires out.” 1★ · Google · Oct 2024 · Jennifer · Read the review →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
4 reviews · latest 2025
Belongings held for extra paymentCrew refused to unload or deliver until paid more
4 reviews · latest 2025
“They held my furnishings hostage and refused to tell me where they were unless I paid them.” 1★ · Google · Dec 2025 · Debbie Lutes · Read the review →
“not giving me my furniture until I could get what they wanted done” 1★ · Google · Jul 2025 · Mark · Read the review →
“asked for payment and a tip before they would leave the storage facility with maybe 10 furniture items loaded on the truck.” 1★ · Google · Jul 2025 · Elizabeth Martin · Read the review →
Crew never cameNobody arrived on the scheduled day, or the job was abandoned
2 reviews · latest 2026
Raised inside reviews quoted under other problems
Deposit not refundedPrepayment kept after a cancellation or a move that never happened
2 reviews · latest 2025
Deposit not refundedPrepayment kept after a cancellation or a move that never happened
2 reviews · latest 2025
“well turns out after given my deposit I couldn’t move to NC, now they will not give my deposit” 1★ · Google · Apr 2025 · ???? · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 59 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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