American United Vanlines
- USDOT number
- 2844524 ↗
- MC number
- MC953794 ↗
- Phone
- (877) 203-2405
- Fleet
- 14 trucks · 14 drivers
- Safety (FMCSA)
- 0 inspections · 1 crash
- Service area
- Interstate moves
- Location
- 1210 CORPORATION PARKWAY SUITE 117, Raleigh, NC 27610
- In the registry since
- 2016 · 10 years
- FMCSA registration updated
- Jan 2018
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (18 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 18 reviews we've captured the full text of so far — out of 47 total reviews across Google & Yelp.
Customer reviews (47)
BUYER BEWARE! United/Armstrong are very good at presenting what looks like a professional, savvy operation, but anything that can go wrong, WILL go wrong, with nearly no accountability. The accountability you’ll find will largely be bought only through your own determination, grit, and hours of your...
This company does not actually move your items they outsourced to low level and cheap movers. The price continually kept going up as they told me that I had more than that they quoted me for. they broke half my stuff left it scratched dented lost many things when I went to make a claim they only sai...
DONT DO IT!!! They sub out work to smaller companies who don't show up when they say they will ! Charge u double what your quoted ! Had to disassemble my own stuff even though it was in the quote!! And it's already 5 days after the delivery day!! Won't recommend to anyone!!!
This is the moving company from hell. They lied about their name, pretending to be United Vanlines. They raised the price of the move and worst of all many items were damaged, broken and missing to an estimated value of over $3000. Upon filing a claim they offered me $72.
I would give this company a negative rating if it was possible. From start to finish this was one of the most stressful and worst experiences of my life. When I originally got a quote and submitted a deposit for the moving services I signed a contract stating the specifics. When the movers showed up...
Total crap! They were subcontracted for me by another company. I was moving from Texas to Boston and somehow my stuff ended up in Miami! They moved my items directly away from where I was trying to go! Horrible customer service. Irresponsible. One of the worse companies in any arena that I have ever...
We read this company's 18 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
14 reviews · latest 2025
“many items were damaged, broken and missing to an estimated value of over $3000” 1★ · Yelp · Jan 2019 · Mildred C. · See this company on Yelp →
“my stuff ended up in Miami!” 1★ · Yelp · Oct 2018 · Erich W. · See this company on Yelp →
“After breaking a table” 1★ · Yelp · Sep 2018 · Fran E. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
8 reviews · latest 2025
“My items were supposed to be delivered August 1st I did not end up receiving my items until September.” 1★ · Google · Oct 2018 · Amanda Elst · Read the review →
Bill higher than the quoteThe price went up on moving day or at delivery
8 reviews · latest 2023
“On the day of pickup all of a sudden my bill was $700 higher.” 1★ · Yelp · Jul 2018 · Erica N. · See this company on Yelp →
“They will bait and switch. What is worse they deliberately (in my opinion) turn up late and pack up your house (in my case 1am) then after the truck is loaded tell you you are over!!” 1★ · Yelp · Dec 2017 · John E. · See this company on Yelp →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
5 reviews · latest 2025
“Insurance made it unnecessarily difficult to file, and refused to cover the full cost of the damaged and lost items” 1★ · Google · Jun 2025 · Susannah Kirby · Read the review →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2018
“They held my stuff hostage until I paid....and paid....and then was asked to pay again always asking for cash.” 1★ · Yelp · Aug 2018 · Nathan S. · See this company on Yelp →
“They would not unload until we paid, in cash.” 1★ · Google · May 2018 · Don Bruce · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 18 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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